What Is OTIF in Production Scheduling? EDGEBIC Definition
User Solutions TeamOTIF, short for on-time in full, is the share of customer orders that arrive when they were promised and complete. In EDGEBIC by User Solutions it is the executive dashboard's headline delivery metric, computed as on-time completions divided by total completions over a rolling 90 day window, with a target of 95 percent or better. An order counts as on-time when its end date falls on or before its due date.
This entry is part of the EDGEBIC glossary series introduced on the platform overview; for the wider vocabulary of planning terms, see the manufacturing glossary. For the industry framing that applies to any shop regardless of software, read the general OTIF explainer; this entry covers what the number does inside the product.
How OTIF Works in EDGEBIC
OTIF is the metric a customer would compute about you if they bothered. It is not interested in how hard the week was, which machine broke, or how efficiently the shop ran. It asks one question about each order and takes an average.
The calculation runs over completed orders only. Every order that reached a completed state inside the trend window is a candidate; its end date is compared against its due date; on or before counts, after does not. Divide the on-time count by the total count, multiply by 100.
Two design choices around that formula do most of the work.
The window is long on purpose. The default trend window is 90 days. Delivery performance is exactly the sort of metric that swings on job mix if you look at it weekly, and an executive tile that moves 20 points because one large order slipped teaches the wrong lesson. Ninety days is long enough to show a trend and short enough to respond to one.
The tile is labeled Plan, not Live. Every KPI tile in EDGEBIC carries a data quality chip declaring where its number came from: Live for a persisted real event, Plan for a projection from the schedule, Estimate for a heuristic, and Offline when the source data does not exist at all. OTIF reads Plan, because the end date it compares against the due date is the scheduler's projection until kiosk completions replace it. The backlog tile beside it reads Live, because a count of open orders is a fact independent of any schedule.
It is worth being precise about what the tile does not do. It measures the on-time component, order by order, on manufacturing orders. It is not a partial-shipment fill rate. The quantity side of a customer commitment lives on the sales order line, where shipped quantity is tracked against ordered quantity, and the Sales Order Progress report is where you read the two together.
A Concrete Example
Monday morning, trend window 90 days, five orders in the picture.
| Job | Quantity | Status | End | Due |
|---|---|---|---|---|
| J-101 | 200 | Completed | Jun 08 | Jun 10 |
| J-102 | 150 | Completed | Jun 09 | Jun 07 |
| J-103 | 300 | Completed | Jun 11 | Jun 12 |
| J-104 | 80 | In progress | Jun 14 estimated | Jun 15 |
| J-105 | 120 | Scheduled | Jun 18 estimated | Jun 20 |
Only the three completed orders enter the calculation. J-101 ended Jun 08 against a Jun 10 due date, so it is on time. J-102 ended Jun 09 against a Jun 07 due date, so it is late. J-103 ended Jun 11 against Jun 12, on time.
OTIF = 2 divided by 3, times 100 = 66.7 percent. Well below the 95 percent target, so the tile colors red.
The two jobs still running are absent from the number entirely, which is correct: OTIF is an outcome metric. They appear instead on the backlog tile as "2 jobs / 200 units", with a Live chip, because an open order count is a persisted fact.
How EDGEBIC Uses OTIF
Beyond the headline tile, the same on-time ratio drives the executive tab's product ranking. Products are scored over the trend window and the weakest are surfaced by OTIF percentage ascending, then by volume ascending, so the products that both miss dates and ship in quantity float to the top of the list. That ordering is the point: a product with terrible OTIF and two orders a year is a curiosity, and the same OTIF on your highest-volume line is the business.
Two habits keep the number useful:
- Read the chip before the value. A Plan chip means the figure improves as completions are logged from the floor. If OTIF looks wrong, confirm the completions exist before questioning the delivery performance.
- Pair it with the job-grain metric. OTIF is order-level and long-window; schedule attainment is job-level over 14 days on the Planner tab with an 85 percent target. Attainment moves first, OTIF confirms it. When attainment falls and OTIF has not yet, you are watching a problem while it is still cheap.
The tour of the executive tab, including where the tiles sit and how to change the trend window, is in how to use the executive dashboard. For the customer-facing cousin of this metric computed from the reports rather than the cockpit, see the on-time delivery rate.
OTIF stands for on-time in full: the share of customer orders delivered when they were promised and complete. In EDGEBIC it is computed on the executive dashboard as on-time completions divided by total completions over a rolling 90 day trend window, expressed as a percentage with a target of 95 percent or better. An order counts as on-time when its end date falls on or before its due date.
It takes every order that reached a completed state inside the trend window, compares each one's end date against its due date, counts the ones that finished on or before it, and divides by the total number of completions. Three completions with two on time gives 66.7 percent. The default window is 90 days, long enough that a single unlucky week does not swing the headline number.
The tile measures the on-time component, comparing completion dates against due dates on manufacturing orders. It is not a partial-shipment fill rate; the quantity side of a customer commitment lives on the sales order line's shipped quantity, which is tracked separately. Reading the tile as a pure timing metric and using sales order progress for the quantity picture keeps both honest.
Expert Q&A: Deep Dive
Q: My OTIF tile reads 66.7 percent on only three completed orders. Is that a real signal?
A: It is arithmetically correct but statistically thin. With three completions in the window, one late order moves the headline by 33 points, so the number swings hard on job mix rather than on performance. Read the 30 day sparkline rather than the single figure, and treat a small denominator as a reason to widen the trend window rather than a reason to call a meeting. The tile becomes a stable signal once the shop has completed enough orders that a single job cannot dominate it.
Q: Why is the margin tile beside OTIF showing a dash instead of a number?
A: Because the data behind it does not exist yet, and EDGEBIC says so rather than inventing a figure. Every dashboard tile carries a data quality chip, and margin reads Offline: the formula is defined but revenue is not captured in the system, so the tile shows a dash. That is a deliberate choice over a plausible zero. The same convention applies anywhere a metric outruns its source data, and it is why the OTIF tile's Plan chip is worth reading too.
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