The best way to evaluate production scheduling software is to hear from manufacturers who use it every day. These testimonials come from real customers of User Solutions — spanning defense contractors to small job shops, covering 35+ years of scheduling implementations.
Every quote is from a named individual at an identified organization. No anonymous reviews. No cherry-picked superlatives. Just the documented experiences of manufacturers who chose Resource Manager DB and Resource Manager for Excel for their production scheduling.
On Flexibility and Adaptability
The most frequently praised attribute across all customer testimonials is the software's flexibility to adapt to each manufacturer's unique needs.
Technical Glass Products
"It's very refreshing to work with a vendor like User Solutions who seems to be able to easily adapt to whatever unique and specific needs we run into. Some days it is a simple new report request to better manage our production resources. Other days, it is to blend the current systems into our strategic corporate direction for Information technology platforms. In all cases, they seem to always answer 'yes, we can do that'."
— Scott McNeill, Master Production Scheduler, Technical Glass Products
Scott continued: "Resource Manager DB and User Solutions are great assets in empowering Technical Glass to deliver world class products, on time and under budget, over and over again. We consider it one of our key competitive strengths in growing our market share."
And after a cross-training optimization project: "The Resource Manager-DB solution has once again exceeded our expectations regarding its adaptability. With only a couple of days of remote guidance from User Solutions, we greatly expanded RMDB's functionality to include defining cross-training initiatives and incorporate those results in a new production scheduling model that increased efficiencies. The result was our substantially increasing production capacity with existing resources."
Enevate Corporation
"We found that the User Solutions team and the Resource Manager-DB product provided this unique combination we demanded without sacrificing flexibility — all at a palatable price point."
— Scott Bennett, Supply Chain Manager, Enevate Corporation
Scott elaborated: "Not only is the product inherently flexible to adapt to how we do our business, but also, as a company, User Solutions continually accommodated our particular requests into the core software. From detailed 10-level deep sub-assembly structures, through importing new configurations via Excel, to scheduling workcenters and products in virtually any combination, we keep finding new and beneficial uses for this tool."
USS Nimitz
"As soon as I started using their product Resource Manager for Excel (RMX), I could tell the flexibility of their product would be beneficial working with an at-sea schedule which changes almost by the hour."
— Christopher D. Gates, Assistant Reactor Maintenance Officer, USS Nimitz
On Support and Service
Customer support is where User Solutions consistently outperforms larger software vendors. These testimonials explain why.
Cook Compression
"I feel thankful. For cause, I am dubious when dealing with enterprises and guarantees by long distance; more so when considering the promises made by others for software solutions, sight unseen. My experience with User Solutions, Inc. has set a higher standard for my internet business dealings and software vendor expertise."
The testimonial continued: "Your premier product is in support and service. Your software reflects this. The Product and Sales personnel at User Solutions, Inc. are world class in response, knowledge, and support of your product line in meeting my company's need. Your Company's faithfulness has been high in fidelity and your follow through timely. I will wholeheartedly recommend User Solutions as I see need in my business community."
BAE Systems
"User Solutions has always been highly responsive in addressing our specific needs. In a very short time, we had the majority of our bills of resource, inventory items and work centers loaded."
— Marc Phillippi, ERP Systems Manager, BAE Systems Ordnance Systems Inc.
On Results and ROI
These testimonials speak directly to the business outcomes scheduling software delivers.
GE Railcar Services
"Over the past several years, Workcenter SchedulerXL has successfully helped our repair network to improve the Shipping On-Time accuracy from 30% to over 90%. Additionally, since installing Workcenter SchedulerXL, we have improved our overall shop cycle time by several days."
— Dan Barich, Manager of Process Engineering, GE Railcar Services
Dan also noted how the software helps production managers "better manage the railcar repair process by preventing over booking of workcenter resources, establishing workcenter tracking for railcars, and creating a master repair schedule."
Cummins Engine
"We like the ability, with Resource Manager for Excel, to define load and select a realistic promise date for our customers — we have already seen an increase in customer satisfaction."
— Joe Van Wagner, Production Manager, Cummins Engine
Joe added: "The flexibility of the product is pretty fantastic. We are able to download our Bills-Of-Materials from the AS400 directly into Resource Manager for Excel, add labor and routings, and immediately generate master schedules."
Turner Suspension Bicycles
"After only having the program a few weeks, the owner came back from a trade show in Japan with the biggest order in our history. When he asked me when we could deliver — I simply entered in the demand, scheduled it, and printed out a Gantt Chart schedule showing exactly when we could deliver the product and what our manufacturing costs would be. He was ecstatic to have that information so quickly and accurately to respond back to our customer."
— Mike Votaw, Production Manager, Turner Suspension Bicycles
Mike continued: "Resource Manager for Excel is helping us achieve our goals of increased sales of more profitable products — custom and special order — without increasing our overhead."
On Implementation Speed
Rapid implementation is a consistent theme across customer experiences.
Plastilite Corporation
"We made the decision to go live with both systems in the same week — a process I would not necessarily recommend for the faint of heart. We had started the ERP Training and Implementation months ago then called User Solutions to come on site to help us with the scheduling module. They arrived on Monday and by Friday we had a complete optimized schedule generated with full integration with our ERP System."
— Jon Ehly, Chief Financial Officer, Plastilite Corporation
ACE Controls
"What I especially like about the Resource Manager is that it was simple to get installed and up and running. We have improved our on-time delivery by being able to view the impact of different production schedules and workcenter loading."
— Dave Teumer, Buyer and Scheduling Manager, ACE Controls Inc.
On Replacing Excel
Manufacturers who switched from Excel consistently report the improvement.
Kyocera Industrial Ceramics
"We used the same software in a traditional MRP / Scheduling sense to track raw material usage and final product output. This replaced a complex employee written Excel program that was becoming very time consuming and difficult to maintain. We were also able to use previously entered data from an Access Database to bring the system online quickly. We found immediate improvement in both predicting output and tracking raw material usage in process."
— Brian Kendall, Industrial Engineer, Kyocera Industrial Ceramics
On Value for Small Manufacturers
Sleepmaster LTD
"The biggest benefit relative to other systems looked at is its simplicity to operate and speed at which it can generate results in whichever area you want to start on. A whole system can be built up while it is generating value."
Volatile Job Shop
"Our products are constantly changing and, for only a few hours per month, the Resource Manager provides the ideal format to configure new Bills-Of-Material, prepare production schedules, and manage our inventory. Since we are already familiar with Excel, there wasn't even a learning curve."
— Jim Muraski, Production Control Manager, Assembled Products Group
On Using RMDB as a Vital Tool
BAE Systems
"Now, we have a solution that has become a vital tool in our production planning and scheduling activities. We are extremely satisfied with the offering and are pleased to recommend to others looking for a capacity and production planning solution — either integrated with ERP or standalone."
— Marc Phillippi, ERP Systems Manager, BAE Systems
Manufacturing Consultant
"We have found these products are a perfect complement to traditional MRP and Shop Control systems. They enable the user to quickly generate various 'what-if' plans for feasible and efficient master scheduling, all without disrupting the current system."
— Arnold Quesenberry, Senior Consultant, A.G. Raymond & Co.
Common Themes Across All Reviews
Analyzing all customer testimonials reveals four consistent themes:
- Flexibility — The software adapts to each manufacturer's processes, not the reverse
- Support quality — User Solutions' responsiveness and manufacturing knowledge exceed expectations
- Rapid value — Manufacturers see scheduling improvements within days or weeks of implementation
- Competitive advantage — Scheduling capability becomes a differentiator, not just an operational tool
These themes are not features on a marketing slide — they are the lived experience of manufacturers across industries, sizes, and scheduling challenges.
Frequently Asked Questions
What do customers say about Resource Manager DB?
Customers consistently highlight three themes: exceptional flexibility that adapts to their specific needs, world-class support from the User Solutions team, and rapid implementation that delivers value within days. BAE Systems calls it a vital production planning tool. Technical Glass Products considers it a key competitive strength.
How do customers rate User Solutions support?
Support receives the highest praise across testimonials. Cook Compression described it as world-class in response, knowledge, and support. Technical Glass Products called it very refreshing to work with a vendor who can adapt to unique needs. Enevate highlighted how User Solutions continually accommodated their requests into core software.
What industries have reviewed Resource Manager DB?
Customer testimonials span defense and aerospace (BAE Systems, USS Nimitz), engine manufacturing (Cummins), glass manufacturing (Technical Glass Products), battery technology (Enevate), furniture manufacturing (Homestead Furniture), packaging (Plastilite), and consulting services (GEMS Healthcare).
Do small manufacturers recommend Resource Manager DB?
Yes. Sleepmaster, a $50M manufacturer, chose it over larger systems for its simplicity and affordability. Turner Bicycles found it exceeded expectations for a small manufacturer. Homestead Furniture achieved rapid ROI despite limited technology infrastructure.
What do customers say about RMDB flexibility?
Flexibility is the most frequently cited positive attribute. Enevate praised the unsurpassed flexibility for their innovative battery processes. Technical Glass Products highlighted adaptability to evolving needs over years of use. The volatile job shop found it ideal for constantly changing products.
Add Your Review to the List
Every testimonial on this page started with a manufacturer who decided to try scheduling software. Request a free demo and see why these customers made the recommendations they did.
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Frequently Asked Questions
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Manufacturing Software Experts
User Solutions has been developing production planning and scheduling software for manufacturers since 1991. Our team combines 35+ years of manufacturing software expertise with deep industry knowledge to help factories optimize their operations.
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