Operations Manager: MULTIQ
Multiple-Server Queues (MULTIQ)
In almost every organization, there are examples of processes which generate waiting lines called queues. The worksheets in this chapter automate the most practical models for analyzing the behavior of queues. SINGLEQ includes 4 alternative models for a single queue processed by a single server or service facility. All models in SINGLEQ assume that arrivals to the queue are generated by a Poisson process. The models differ in the probability distribution that generates service times, the queue capacity or waiting space available, and the size of the source population feeding the queue. MULTIQ analyzes problems in which customers form a single queue processed by 2 or more servers. MULTIQ assumes that arrivals are Poisson, service times are exponential, and there is no restriction on queue capacity or the size of the source population.